Refunds & Replacements

Our promise

We want every order to arrive in great shape and work the way you expected. If something is wrong, you have 30 days from delivery to let us know and we'll make it right with a free replacement or a full refund — your choice.

Because of how our items are shipped, you won't need to mail anything back in most cases. We just need a little proof of the issue so we can take care of you and follow up with our fulfillment partner.

What we cover

• Items damaged in transit
• Defective or non-working items
• Wrong item or wrong variant (color, size) shipped
• Orders marked delivered but never received (after a short carrier investigation)
• Orders that haven't arrived within the expected delivery window

What isn't covered

• Change of mind after the item arrives as described
• Ordering the wrong color, size, or variant by mistake
• Damage from misuse, drops, or normal wear over time
• Issues reported more than 30 days after delivery

If you're not sure whether your situation qualifies — just email us. We'd rather hear from you and figure it out together.

How to start a claim

1. Email contact@easilyergonomic.com within 30 days of delivery.
2. Include your order number and a short description of the issue.
3. Attach 1–3 clear photos (or a short video) showing the problem and the item's packaging if it arrived damaged.
4. Tell us whether you'd prefer a replacement or a refund.

We typically reply within 1–2 business days.

Refunds

Approved refunds go back to your original payment method within about 5 business days of approval. Your bank may take a few extra days to post the credit.

In most cases you do not need to ship the item back — please keep it or recycle it responsibly.

Questions

Anything unclear, reach out at contact@easilyergonomic.com and we'll help.